Refund policy

30-Day Return Policy

You may request a return within 30 days of delivery.

Eligibility
Items must be unused, in their original condition, and returned with all parts, accessories, and original packaging. Proof of purchase is required.

How to Start a Return
Contact us at benjamin.seow@gmail.com before sending an item back. Please do not send a return until you receive return authorization and instructions.

Return Shipping
Customers are responsible for return shipping costs. If your item arrives damaged or incorrect, contact us within 7 days of delivery and include clear photos. For approved damaged or incorrect-item claims, we will cover the authorized return shipping cost and arrange a replacement or refund.

Refunds
We will inspect your return and notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the item was damaged or incorrect. Your bank or card issuer may require additional processing time before the refund appears.

Non-returnable Items
We cannot accept items that have been used, damaged after delivery, returned with missing parts, or are no longer in their original condition, except where the issue resulted from a product defect.

Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.